Frequently Asked Questions

FAQ - Get AnswersFind answers to frequently asked questions.

While every effort has been made to make this FAQ as informative as possible , if you have any questions that are not answered below, or you require clarification on any points arising, please feel free to contact us.

 

Some of your more normal general and commercial questions answered.

Where can I buy your product?

Voltage Stabilizers and Power Line Conditioners from Ashley-EdisonYou can buy direct from ourselves, or in countries where we have represenation thru any of our authorised resale partners.

In the UK, if you prefer for ease of transaction, you can also purchase thru the following national electrical wholesalers , however we suggest you talk to us first to ensure you know exactly what you require before asking the wholesaler for a price quotation. 

Approved Electrical Wholesalers

How do I get a Quote?

All requests for a Quote or Price should be made directly to ourselves.

Requests can be made in the following way -
Email:  Drop us an e-mail advising your exact requirements and also full contact details.
Online Form: Complete our Online Request for Quotation Form.
Online Selector Tool:  Use our unique online Product Selector Tool which incorporates a Request for Quotation feature.
Telephone:  and of course, you could just simply give us a call!
 

Upon receipt of your enquiry if we have an authorised resale partner in your region, who is 'best suited' to deal with your exact requirements, we will introduce you to them and working together we will present a formal proposal for your consideration.

 

How long will it take for me to get a Quote?

At Ashley-Edison we always strive to turn around quotations within 2 to 3 working days, but at certain times this may take slightly longer, especially if multiple options and / or additional freight costs are requested.

What Nominal Voltage will I find in particular country and what is the Power Quality like there?

World Voltages ReportPlease check-out the World Voltages Report in the Resources Section of this site for details on the voltages to be found in the various countries of the world.

As well as advising the relevant Single and Three Phase voltages to be found, we also try to give you a bit of an insight into the typical voltage problems that you can, in our experience, expect to witness in the country.

Can your Voltage Stabilisers be used in a domestic environment?

Home Voltage StabilizerYes.

While traditionally the need for the regulation and control of the incoming mains supply has been considered the province of business and government organisations our Voltage Stabilizers and Power Line Conditioners can also be used in a domestic / home environment.

To learn more please check-out the Home Voltage Stabilizer white paper in the Resources section of this website. 

What do I need to know to be able to select the most appropriate Voltage Stabiliser or Power Conditioner for my needs?

Download the Voltage Stabilizers Buyers GuideIf you are not familiar with choosing the right AC Voltage Stabilizer or Power Line Conditioner for your needs it can be a daunting and at times frustrating task.

Over engineer the solution and it can be very expensive. Select a system that does not address all your identified power problems, or consider locally available resources, and you can so easily waste money.

To ensure you select the right solution please check-out our Buyers Guide in the Resources section of this website.

You may also find our Selection Check List of use.

What are the available power ratings of your Voltage Stabilisers & Power Conditioners?

Single Phase - H Series - International Voltages (220 to 277V) - 1 to 100 kVA

Please click on the kVA ratings below to learn more about the solutions available from Ashley-Edison.

 

Rating   Output Voltage - H Series   Output Voltage - H X567 Series
kVA   220V 230V 240V   254V 265V 277V
    Amps Amps Amps   Amps Amps Amps
1 kVA   4.5 4.3 4.2   3.9 3.8 3.6
2 kVA   9.1 8.7 8.3   7.9 7.5 7.2
3 kVA   13.6 13 12.5   11.8  11.3  10.8 
4 kVA   18.2 17.4 16.7   15.7  15.1  14.4 
5 kVA   22.7 21.7 20.8   19.7  18.9  18.1 
8 kVA   36.4 34.8 33.3   31.5  30.2  28.9 
10 kVA   45.5 43.5 41.7   39.4  37.7  36.1 
15 kVA   68.2 65.2 62.5   59.1  56.6  54.2 
20 kVA   90.9 87 83.3   78.7  75.5  72.2 
30 kVA   136.4 130.4 125   118.1  113.2  108.3 
40 kVA   181.8 173.9 166.7   157.5  150.9  144.4 
50 kVA   227.3 217.4 208.3   196.9  188.7  180.5 
60 kVA   272.7 260.9 250   236.2  226.4  216.6 
75 kVA   340.9 326.1 312.5        
100 kVA   454.5  434.8  416.7         
    

Single Phase - L Series - US Voltages (110 to 127V) - 1 to 60 kVA

Please click on the kVA ratings below to learn more about the solutions available from Ashley-Edison.

 

Rating   Output Voltage - L Series
kVA   110V 110V 115V 120V 127V
    Amps Amps Amps Amps Amps
1 kVA   10.0 9.1 8.7 8.3 7.9
2 kVA   20.0 18.2 17.4 16.7 15.7
3 kVA   30.0 27.3 26.1 25.0 23.6
4 kVA   40.0 36.4 34.8 33.3 31.5
5 kVA   50.0 45.5 43.5 41.7 39.4
8 kVA   80.0 72.7 69.6 66.7 63.0
10 kVA   100.0 90.9 87.0 83.3 78.7
15 kVA   150.0 136.4 130.4 125.0 118.1
20 kVA   200.0 181.8 173.9 166.7 157.5
30 kVA   300.0 272.7 260.9 250.0 236.2
40 kVA   400.0 363.6 347.8 333.3 315.0
50 kVA   500.0 454.5 434.8 416.7 393.7
60 kVA   600.0 545.5 521.7 500.0 472.4
     

Three Phase - H / HD Series - International Voltages (380 to 480V) - 6 to 3000 kVA

Please click on the kVA ratings below to learn more about the solutions available from Ashley-Edison.

 

Rating   Output Voltage - H Series   Output Voltage - H X468 Series
kVA   380V 400V 415V   440V 460V 480V
    Amps per Phase Amps per Phase Amps per Phase   Amps per Phase Amps per Phase Amps per Phase
6 kVA   9.1 8.7 8.3   7.9 7.5 7.2
10 kVA   15.2 14.4 13.9   13.1 12.5 12.0
15 kVA   22.8 21.6 20.9    19.7 18.8  18.0 
20 kVA   30.4 28.9 27.8   26.2  25.1  24.0 
25 kVA   38.0 36.1 34.8   32.8  31.4  30.1 
30 kVA   45.6 43.3 41.7   39.4  37.6  36.1 
35 kVA   53.2 50.5 48.7   45.9  43.9  42.1 
40 kVA
  60.8 57.7 55.6   52.5  50.2  48.1 
45 kVA   68.4 64.9 62.6   59.0  56.5  54.1 
50 kVA   75.9 72.1 69.5   65.6  62.7  60.1 
55 kVA   83.5 79.4 76.5   72.1  69.0  66.1 
60 kVA   91.1 86.6 83.4   78.7  75.3  72.1 
75 kVA   113.9 108.2 104.3   98.4  94.1  90.2 
80 kVA   121.5 115.4 111.3   104.9  100.4  96.2 
90 kVA   136.7 129.9 125.2   118.1  112.9  108.2 
100 kVA   151.9 144.3 139.1   131.2  125.5  120.2 
120 kVA   182.3 173.2 166.9   157.4  150.6  144.3 
150 kVA   227.8 216.4 208.6   196.8  188.2  180.4 
180 kVA   273.4 259.7 250.3   236.1  225.9  216.4 
200 kVA   303.8 288.6 278.2   262.4  251.0  240.5 
250 kVA   379.7 360.7 347.7   327.9 313.7  300.6 
300 kVA   455.7 432.9 417.2   393.5  376.4  360.7 
350 kVA   531.6 505.0 486.8   459.1  439.2  420.9 
400 kVA   607.6 577.2 556.3   524.7 501.9  481.0 
450 kVA   683.5 649.3 625.9    590.3 564.6  541.1 
500 kVA   759.5 721.5 695.4   655.9 627.4  601.2 
600 kVA   911.3 865.8 834.5   787.1  752.9  721.5 
650 kVA   987.3 937.9 904.0   852.7  815.6  781.6 
700 kVA   1063.2 1010.1 973.6   918.3 878.9  841.7 
750 kVA   1139.2 1082.2 1043.1   983.8 941.1  901.9 
800 kVA   1215.1 1154.4 1112.7   1049.4 1003.8  962.0 
900 kVA   1367.0 1298.7 1251.7   1180.6 1129.3  1082.2 
1000 kVA   1518.9 1443.0 1390.8   1311.8  1254.8  1202.5 
1200 kVA   1822.7 1731.6 1669.0   1574.1  1505.7  1443.0 
1250 kVA   1898.6 1803.7 1738.5   1639.7  1568.4  1503.1 
1500 kVA   2278.4 2164.5 2086.2   1967.7  1882.1  1803.7 
1600 kVA   2430.8 2308.7 2225.3   2098.9  2007.6  1924.0 
2000 kVA   3037.8 2885.9 2781.6   2623.6  2509.5  2404.9 
2500 kVA   3797.3 3607.4 3477.0   3279.0  3137.0  3006.0 
3000 kVA   4556.7 4328.9 4172.4   3935.0 3764.0  3607.0 
     

Three Phase - LY / LD Series - US Voltages (190 to 240V) - 6 to 500 kVA

Please click on the kVA ratings below to learn more about the solutions available from Ashley-Edison.

 

Rating   Output Voltage - LY & LD Series
kVA   190V 200V 208V 220V 240V
    Amps per Phase Amps per Phase Amps per Phase Amps per Phase Amps per Phase
6 kVA   18.2 17.3 16.6 15.7 14.4
10 kVA   30.4 28.9 27.7 26.2 24.0
15 kVA   45.6  43.3 41.6  39.4  36.1 
20 kVA    60.8 57.7   55.5  52.5 48.1 
 25 kVA   75.9  72.1  69.4  65.6  60.1 
 30 kVA   91.1 86.6  83.2   78.7 72.1 
35 kVA     106.3 101.0  97.1  91.8  84.2 
40 kVA    121.5  115.4  111.0  104.9 96.2 
45 kVA     136.7 129.9  124.9  118.1  108.2 
50 kVA     151.9 144.3 138.7  131.2  120.2 
55 kVA    167.1  158.7  152.6   144.3 132.3 
60 kVA   182.3  173.2  166.5  157.4  144.3 
75 kVA   227.8 216.4  208.1  196.8  180.4 
80 kVA   243.0  230.9  222.0  209.9  192.4 
90 kVA     273.4 259.7  249.7   236.1 216.4 
100 kVA    303.8  288.6  277.5  262.4  240.5 
120 kVA     364.5 346.3  333.0  314.8  288.6 
150 kVA    455.7 432.9  416.2  393.5  360.7 
180 kVA     546.8 519.5  499.5  472.2  432.9 
200 kVA     607.6 577.2  555.0  524.7  481.0 
250 kVA    759.5  721.5  693.7  655.9  601.2 
300 kVA    911.3 865.8  832.5  787.1  721.5 
350 kVA    1063.2  1010.1  971.2  918.3  841.7 
400 kVA    1215.1 1154.4  1110.0  1049.4  962.0 
450 kVA   1367.0  1298.7  1248.7  1180.6  1082.2 
 500 kVA    1518.9 1443.0  1387.5   1311.8 1202.5 
     

I am confused about the various design types available. Can you explain?

Voltage Stabiliser Design TopologiesThe various design technologies utilised to deliver voltage stabilisation can often be confusing and it is not always clear as to which technology is best suited for a particular application.

As one of the world’s leading specialist Quality manufacturers and suppliers of Voltage Stabilizers and Power Line Conditioners we offer probably the widest choice and cross section of alternative design types and models.

To learn more about the various design types and their advantages and disadvantages check-out our Design Topology Overview in the Resources section of our site.

Do you issue Price Lists?

Voltage Stabilizers Price ListStrict company policy does not permit the issue of product Price Lists other than to authorized resellers / distributors or for specific client project requirements.

If you would like to give us details of your specific requirement we would be happy to quote you accordingly.

Learn more about our Competitive Pricing Strategy.

Why should I buy from you?

Why buy from Ashley-EdisonWith numerous other companies out there offering  Voltage Stabilizers and associated Power Conditioning solutions  . . . . Why buy from us?

Find out why you should always insist on Ashley-Edison - check-out the Top 10 Reasons for Buying from our Company.

After all, no one likes paying more for less!

Where are your products designed and manufactured?


UK Quality Voltage StabilisersAll our product is of UK design.

Ashley-Edison is a formally registered trademarked UK Brand and all our product is of innovative UK design. Some years ago now, with the ever increasing costs of manufacturing in the UK and given that our prime customer base tended to be overseas, we decided to move our manufacturing operations to the Far East.  

Today, our long standing traditional Servo Electronic product ranges are assembled in Taipei, Taiwan and our next generation ESR Series  & FCL Series Static Electronic / Digital solutions in Shenzhen, China, just over the border from Hong Kong. Both plants are  ISO 9000 certified and our shift  to overseas production has enabled us to ensure we are able to continue to deliver quality product at competitive prices.. 

Only by delivering Quality in product and service have we been able to consistently grow our client base year on year. Today we are an approved supplier to many well-known major international corporations and public organisations.

 

What is availability like?

Voltage Stabiliser StockingWe offer probably the best availability on Voltage Stabilisers and associated Power Line Conditioners.

Many of our most popular ratings are readily available from stock at the factory or from one of our strategically located Service and Distribution Hubs. Where a solution is not readily available, due to our considerable investment in component inventory and fine-tuned accredited build processes, we are able to ensure very short lead times on deliveries – even for the largest of models.

Check-out typical availability on our more popular models below -

 

H Series (International Voltage Models) Manufacturing Lead Times

 

Product Range   * Swing Ratings kVA Typical Lead Times
Voltage Stabilisers
SES-H-S* Single Phase S15 1 to 10 kVA Ex-Stock / 7 to 10 Working Days

  
  S15 15 to 40 kVA 2 to 3 Working Weeks
S15 50 to 100 kVA 3 to 4 Working Weeks
Other Swings 1 to 75 kVA 3 to 4 working Weeks
SES-H-R-S* Single Phase All 3 to 20 kVA 3 to 4 Working Weeks
SES-H-3P-S* Three Phase S15 6 to 150 kVA Ex-Stock / 7 to 10 Working Days 
    S15  180 to 600 kVA 2 to 3 Working Weeks 
    Other Swings  (+HD Series)  6 to 250 kVA 2 to 3 Working Weeks 
    Other Swings  (+HD Series)   300 to 500 kVA  3 to 4 Working Weeks  
SESL-H-3P-S*  Three Phase  All Swings  (+HD Series)  200 to 500 kVA  3 to 4 Working Weeks   
    All Swings  (+HD Series)  600 to 1500 kVA  4 to 5 Working Weeks   
OSES-H-S* Single Phase  All Swings 3 to 100 kVA 4 to 5 Working Weeks    
OSES-H-3P-S Three Phase  All Swings  (+HD Series)   6 to 600 kVA  4 to 5 Working Weeks    
OSESL-H-3P-S*  Three Phase  All Swings  (+HD Series)   200 to 1500 kVA  5 to 6 Working Weeks 
MVSI-H-3P-S* Three Phase All Swings  (+HD Series) 200 to 1600 kVA   7 to 8 Working Weeks 
OMVSI-H-3P-S*  Three Phase  All Swings  (+HD Series)  200 to 1600 kVA    7 to 8 Working Weeks  
IVSI-H-3P-S*  Three Phase All Swings  (+HD Series)   500 to 3000 kVA  10 to 12 Working Weeks  
ESR-H-3P-S* Three Phase All Swings  (+HD Series)   6 to 3750 kVA 4 to 12 Working Weeks
Power Line Conditioners
PCV-H-50-S45  Single Phase S45  0.5 to 5 kVA  2 to 3 Working Weeks 
PCS-H-S*  Single Phase  All Swings 1 to 60 kVA  3 to 4 Working Weeks   
PCS-H-3P-S* Three Phase  All Swings  (+HD Series)   6 to 150 kVA  3 to 4 Working Weeks 
    All Swings  (+HD Series)   180 to 500 kVA  4 to 5 Working Weeks 
OPCS-H-S* Single Phase All Swings 3 to 60 kVA 4 to 5 Working Weeks
OPCS-H-3P-S* Three Phase  All Swings  (+HD Series)   6 to 150 kVA 4 to 5 Working Weeks
    All Swings  (+HD Series)   180 to 500 kVA 5 to 6 Working Weeks 
ESR-H-3P-S*-PC Three Phase All Swings  (+HD Series)   6 to 2000 kVA 4 to 12 Working Weeks

If shipment is to be made by sea freight direct from our Manufacturing Plant in Taiwan please note the typical Transit Times that can be expected. 

For transit shipment times from our Hong Kong Distribution Centre please contact us.

  

L Series (US Voltage Models) Manufacturing Lead Times

 

Product Range   * Swing  Ratings kVA  Typical Lead Times
Voltage Stabilisers    
SES-L-S* Single Phase All Swings 1 to 50 kVA 2 to 3 Working Weeks  
SES-L-R-S* Single Phase All Swings 3 to 10 kVA 3 to 4 Working Weeks  
SES-L-2P-S*  Split Single Phase  All Swings
3 to 100 kVA  2 to 3 Working Weeks  
SES-LY-3P-S* Three Phase  All Swings    6 to 200 kVA 2 to 3 Working Weeks  
SES-LD-3P-S*  Three Phase 3 Wire  All Swings
6 to 200 kVA  2 to 3 Working Weeks  
  Three Phase 3 Wire All Swings 250 to 400 kVA 3 to 4 Working Weeks  
SESL-LY-3P-S Three Phase  All Swings   200 to 300 kVA 3 to 4 Working Weeks  
OSES-L-S*  Single Phase All Swings 
1 to 40 kVA  4 to 5 Working Weeks 
OSES-L-2P-S* Split Single Phase All Swings 3 to 60 kVA  4 to 5 Working Weeks 
OSES-LY-3P-S* Three Phase  All Swings   6 to 200 kVA  4 to 5 Working Weeks
OSES-LD-3P-S*  Three Phase 3 Wire All Swings 6 to 400 kVA  4 to 5 Working Weeks 
OSESL-LY-3P-S* Three Phase  All Swings  200 to 300 kVA 5 to 6 Working Weeks 
Power Line Conditioners 
PCS-L-S* Single Phase All Swings 1 to 40 kVA  3 to 4 Working Weeks   
PCS-L-2P-S* Split Single Phase  All Swings  3 to 60 kVA  3 to 4 Working Weeks   
PCS-LY-3P-S* Three Phase All Swings    6 to 200 kVA  3 to 4 Working Weeks   
PCS-LD-3P-S Three Phase 3 Wire All Swings  6 to 200 kVA  3 to 4 Working Weeks   
OPCS-L-S* Single Phase All Swings 1 to 30 kVA  4 to 5 Working Weeks  
OPCS-L-2P-S* Split Single Phase  All Swings 5 to 60 kVA  4 to 5 Working Weeks  
OPCS-LY-3P-S*  Three Phase  All Swings
6 to 200 kVA  4 to 5 Working Weeks  
OPCS-LD-3P-S* Three Phase 3 Wire All Swings 6 to 200 kVA  4 to 5 Working Weeks  
If shipment is to be made by sea freight direct from our Manufacturing Plant in Taiwan please note the typical Transit Times that can be expected.    

How do I place an order?

To place an order we would request that you simply send us a formal Purchase Order, or if more appropriate an email accepting the proposal we have made.

Upon receipt of your instructions, if you do not have prior agreed credit facilities with ourselves, we will send you a Proforma Sales Invoice requesting payment in accordance with terms stipulated in our proposal.  A speedy settlement is recommended so we can confirm the build order on our factory or stock allocation at the relevant distribution centre.

Our standard preferred payment method is Electronic Funds / Bank Transfer, however should you prefer to make payment using a Debit / Credit Card (VISA / MasterCard or American Express), or alternatively via the PayPal eWallet online payment system, this can be done via our secure online payment portal.

Within 2 to 3 working days of getting this payment, or receiving an order from an approved credit account holder, we will send you a formal Order Acknowledgement detailing our interpretation of your requirements and confirming the anticipated dispatch / delivery date. If you do not agree with our interpretation of your requirements we would request that you advise us of the discrepancies within 24 hours.

What methods of payment do you accept?

We accept payments in GBP £, Euro € and US $, with our Singapore office accepting payments in Singapore $ and US $.

Payments can be made using the following methods -
EFT:  Ideally all payments should be made by Electronic Bank Transfer (EFT/BACS).
  Details of the account to which payment should be made are clearly identified on our Sales Invoices.
Debit / Credit Card:   We accept Debit and Credit Card payment via our secure Online Payment Portal - being fully PCI Compliant (Payment Card Industry Data Security Standard)
  Accepted Credit Cards The credit cards accepted on our Online Portal are VISA, MasterCard and American Express
The price we quote is the price you pay - there are no hidden Credit Card charges!
  NB:  If you require to make payment by this method please advise at time of ordering so we can send you the unique secure URL link you should use to make the online payment.
Payment via Paypal
Payments can now also be accepted thru the PayPal eWallet online payment system using the services of our secure Online Payment Portal.
  NB:  If you require to make payment by this method please advise at time of ordering so we can send you the unique secure URL link you should use to make the online payment.
Cheque:  Cheque payment is an option, but only when drawn on a UK Clearing Bank and in GBP £.
  NB:  It should be noted that our bank insist on 5 to 7 working days to process such payments and we will not release orders until the funds have cleared our account.
Letter of Credit:  As a general rule we do not accept payment by Letter of Credit unless the order value is in excess of US $250,000.
  NB:  When using this form of payment we advise that the Letter of Credit must be confirmed by a UK Clearing Bank, being 100% payable at sight with all bank charges to the openers account.
   

What exactly is the difference between a Voltage Stabilizer and Power Conditioner?

Voltage Stabiliser or Power Line ConditionerOne of the most common questions we get asked is what exactly is the difference between a Voltage Stabiliser and a Power Line Conditioner. In essence both protect against voltage transients, spikes, sags and brownouts, but a Power Conditioner also offers additional protection against Electrical Noise and higher level defence against transients and spikes

In most cases a Power Line Conditioner is simply a Voltage Stabiliser with the inclusion of an isolation transformer. 

When a good earth cannot be provided Common Mode Noise (E to L and E to N) can be a problem. With the inclusion of a shielded isolating transformer in a Power Conditioner, this interference will be suppressed to harmless levels. The output of an AC Power Conditioner is commonly referred to as a Clean supply.

As you would expect a Power Line Conditioner is normally more expensive than a Voltage Stabilizer / Regulator. So if electrical noise is not an issue on your site the most cost efficient solution is normally a Voltage Stabiliser.

I want to be an Authorised Reseller. How do I apply?

Ashley-Edison Authorised Reseller ProgrammesEvery year we are contacted with many requests from prospective resellers wishing to market our Voltage Stabilizer Solutions.

We are very careful as to whom we choose to represent the Ashley-Edison brand and associated solutions. Businesses must be prepared to demonstrate a high level of commitment to our solutions and be suitably qualified to sell, support and ideally ultimately stock appropriate Stabilizer solutions. 

To learn more about our Authorised Reseller Programmes please check-out the Resellers section of this site.

What territories are covered by your Singapore Sales and Distribution Centre?

Our Team in Singapore, with their associated authorised resale partners, offer pre-sales and after-sales support for the following countries -

 

Northeast Asia China (People's Republic)      Southeast Asia Bhutan
  Hong Kong   British Indian Ocean Territory
Japan Brunei
Macau Cambodia
Mongolia East Timor (Timor Leste)
North Korea Indonesia
South Korea Laos
Taiwan Malaysia
Tibet  Myanmar (Burma)
  Nepal
Philippines
Singapore
Thailand
Vietnam
     
Oceania American Samoa    
  Australia
Christmas Island
Cocos Islands
Cook Islands
Fiji
Guam
Kiribati
Marshall Islands
Micronesia
Nauru
New Caledonia
New Zealand
Niue
Norfolk Island
Northern Mariana Islands
Palau
Papua New Guinea
Pitcairn Islands
Samoa
Solomon Islands
Tahiti
Tokelau
Tonga
Tuvalu
Vanuatu
Wallis & Futuna
       

All other countries are supported by our Head Office Team in the UK and their associated authorised resale partners.

Do you supply UPS Systems?

No.

If you are looking for a UPS system then we normally recommend you talk to Computer Power Protection (CPP) of Chichester in the UK - a leading independent Quality supplier with unrivalled experience in the market.

CPP Sales - UPS Systems
Website:   www.cppsales.com
Tel No: +44 (0)1243 553167

How does Ashley-Edison embrace it's Corporate Social Responsibility?

Corporate governance at Ashley-EdisonAt Ashley-Edison we are committed to the highest of standards in Corporate Governance - being regarded as central in ensuring the continuing strong performance of our business and in maintaining the confidence of all internal and external stakeholders.

For us, good governance is about managing the business effectively and responsibly and in a way which is honest, transparent and shows accountability.

To learn more please check out the Corporate Governance pages on our site.

My payment through your online payment portal has not been authorised. How can this be resolved?

As a merchant we are not advised by our online payment processor as to the reason why a transaction payment may have been declined.

There could be a number of reasons why the payment was not authorised, including perhaps the card details entered are no longer valid or there was insufficient funds available on your card to cover the required amount at the time of the payment attempt.

However, the most the common reason that we encounter is that because our transaction values tend to be on the somewhat large size, when compared to "normal run of the mill" general card payment values, the card issuer will not authorise the payment unless they get your express permission.

As such, we would suggest you speak to your card issuer and advise them of the payment you wish to make to us so that when you attempt to make the payment again they are in a position to authorise the transaction accordingly.

Due to inbuilt security features on our payment portal, when you are ready to make payment again the web payment link that you previously used will be shown as expired.

This is not a major problem! - Simply drop us an email requesting a new payment link and we will send one over to you.

Of course if you do not want to make payment by card you can always simply pay us by EFT (Electronic Bank Transfer). All the details you need to make such a payment are clearly shown on sales invoice we will have sent you when we emailed you the card payment link.

TerminologyWe appreciate that understanding some of the terms and jargon used on this site, and in our support documentation, can be an issue for those less au-fait with our market sector.

Below you'll find a list of some of the more common terms we refer to, along with an explanation of what each means.

 

Automatic Step Less Voltage Stabilisation / Regulation

Many Voltage Stabiliser products are of the Tap Change design which means that the output voltage is regulated by switching between different Taps (set output voltage) of a transformer. This design requires careful attention to the protection of the switching components due to the potentially high voltages that can be generated by interrupting load circuits. 

Our Voltage Stabilisers and Power Line Conditioners are of  Step-Less designs ensuring that the output voltage can be varied without interruption to the output to accommodate the changes in input voltages. A further benefit is that the accuracy of the output voltage is not determined by the closest voltage determined by a transformer tap.

Cost-Efficient Servo Electronic Design

Through our Servo Electronic design we are able to harness the advantages of a fusion of motor-driven Variable Transformers and modern-day electronics to deliver protection against the vagaries of voltage irregularirties on the input utility supply.

Utilising  this cost effective compactdesign, our Servo Electronic Voltage Stabilisers and Power Line Conditioners deliver negligible waveform distortion and extremely low harmonic distortion (<1%). With extremely high reliability (MTBF >125,000 Hours), long-life expectancy and an efficiency of 98%, or better, ensures low running costs and cost of ownership. 

TVSS - Voltage Surge & Spike Suppression

Inbuilt protection against all too common sudden or momentary overvoltage conditions, such as voltage spikes and transients, which can cause damage to the Voltage Stabiliser, Power Line Conditioner or load equipment.

Independent Phase Control

On the three phase products each phase is independently controlled with the precise method of control depending upon the stated supply requirements but each method will ensure that the output voltage of each phase will remain within its specified accuracy irrespective of the changes in load conditions, even with 100% load imbalance.

Inbuilt High Overload Capability

Ability to support electrical and electronic equipment with inherent initial high current draws on start up. Surge ratings – 10 x max current rating for 2 seconds, 3 x for 1 minute and 2 x for 5 minutes

Soft-Switch On / Start Up Load Protection

At the moment of switch on the voltage stabiliser / conditioner will provide a controlled lower output voltage that will then smoothly rise to the  pre-set output voltage - thereby avoiding any momentary over voltage situations which could  possibly damage the connected load.

Fault Tolerant Regulation Control

In the unlikely event of a phase control module failure a parallel module will take over control with no loss in system capacity. Especially useful in extremely critical load applications.

Power Module Protection

Power Module Protection - Protection on the variable transformer power modules to safeguard against excessive wear on the brush gear. A unique feature that, in the absence of effective routine maintenance, greatly minimises the risk of power module  malfunction.

Control Bypass Switch

By closely following the instructions in the Operator's Manual, operation of the switch allows the electronic regulation control to be removed from circuit whilst still allowing the unit to support the load with an unregulated voltage supply.

Extremely Low Maintenance

Offering an exceptionally low level of annual (or biennial) ongoing maintenance required, being deliverable by universally available skill sets held by most competent electricians.

Over / Low Voltage Protection

Ability to configure the voltage stabiliser / power conditioner, if required, to shutdown in the event of the incoming voltage supply going outside the normal input window or, via the optional ‘no-volt’ interface - notification for any on-site building BMS or monitoring system.

Phase Failure Protection

Any failure of phases on a three phase supply will be immediately detected  and alarmed accordingly.  The system will automatically power down to protect the load side equipment.

Input Circuit Breaker

Delivers over current input protection – fitted as standard on all SES, SES-R and PCS models and alternative IP54 solutions.

Enhanced Transient and Electrical Noise Attenuation

Through the inclusion of a shielded isolation transformer, provides enhanced spike and electrical noise (common & normal interference) suppression and neutral ground bonding. Delivers what is commonly referred to as a  ‘CLEAN’ supply. 

Output Circuit Breaker

Ensures over current output protection – available as an option on all systems.

Lightning Surge Protection

Inclusion of Type 2 Surge Arrestors to offer protection against extremely high voltage surges and transients typically caused by lightning strikes on the supply line.

Available as a standard feature on all outdoor IP54 / NEMA 3 solutions and as an option /add-on for indoor IP20 / NEMA 1 systems.

Inbuilt Full Manual Maintenance Bypass Facility

An optional add-on switch / breaker, not to be confused with the Bypass Control Switch, which will allow the operational components of the unit to be isolated from the incoming mains supply and the load. 

Useful when performing deep maintenance on a system, or in the highly unlikely event of a major system malfunction.

Input Voltage Swing / Range

Speed of Response

Waveform Distortion

Output Voltage Accuracy

Answers to common questions we are asked about the packing of items and their transportation.

What are your terms of carriage?

Freight LogisticsWhen quoting UK or European clients our prices are normally either on a DDP basis - delivered their offices (Kerbside) - or Ex-Works / Export Packed our UK Distribution Centre in Sunbury-On-Thames, Middlesex, UK (14 miles from London Heathrow Airport) -  being either in GBP £ or Euros € (as applicable).

For clients ordering thru our Singapore office pricing will generally be in Singapore $ or US $ and be on a basis of Ex-Works / Export Packed our Singapore Distribution Centre.

For all Other Customers prices are general quoted in US $ on an Ex-Works / Export Packed our Manufacturing Plant in Hsin Tien City, Taipei Hsien, Taiwan basis - with air or sea freighting charges to the clients local sea or airport being quoted as billable additions. For US and Canadian mainland clients we are also able to offer pricing on a DDP basis - delivered their offices (kerbiside) with all duities and taxes paid.

Should any of our customers wish to handle their own freighting, with their nominated shipping agents collecting the goods from our factory this is not a problem and most of our quotes show the anticipated packing case sizes and weights.

For a full understanding of the terms on which we are able to delivery our products please check-out the list below.

 

Abreviation Description
EXW Ex-Works / Packed (named place of collection in country of export)
    Ashley-Edison makes the goods available at our factory or distribution hub for collection. Goods are supplied export packed, being suitable for sea or airfreight. The buyer is responsible for uploading.
The buyer is responsible for clearing the goods for export and pays all transportation costs and also bears the risks for bringing the goods to their final destination.
Ashley-Edison  does not load the goods on the collecting vehicles and doesn't clear them for export. If we do load the goods we would do so at buyer's risk and cost. If parties wish us to be responsible for the loading of the goods on departure and to bear the risk and all costs of such loading, this must be made clear in writing at the time of purchase.
FCA Free Carrier (named place of delivery in country of export) 
  Ashley-Edison delivers the goods, cleared for export, to the buyer's designated carrier / freight handling agents at a named and defined location in the country of export. Offloading of the goods is the responsibility of the buyer.
FOB  Free on Board (named sea port in country of export)
    Ashley-Edison is responsible for clearing the goods for export and loading the goods on board a vessel designated by the buyer.
Basically  Ashley-Edison arranges for the transportation of goods to the port and pays for uploading onto the vessel. The passing of risk  from Ashley-Edison to the buyer occurs when the goods pass the ship's rail at the port of shipment. 
The buyer pays for all subsequent costs - ie marine freight transportation, insurance and DDP Charges (Clearance, Handling, Import Duties/Taxes & Local Delivery Charges).
CPT  Carriage Paid To (named destination Airport) 
    Ashley-Edison pays for carriage to the named destination airport. 
Insurance for the goods is NOT included and is the responsibility of the buyer. Risk transfers to the buyer upon the handing over of goods to the first freight handling agent / courier at the place of shipment in the country of export. 
On arrival at the destination airport the buyer is responsible for clearing and arranging delivery of the goods to the final destination and is responsible for paying all DDP Charges (Clearance, Handling, Import Duties/Taxes & Local Delivery Charges). 
CFR  Cost and Freight (named destination Seaport or Container Freight Station ) 
    Ashley-Edison pays for carriage to the named destination sea port or container freight station. 
Insurance for the goods is NOT included and is the responsibility of the buyer. Risk is transferred to the buyer once the goods are loaded on the vessel.
On arrival at the destination sea port or container freight station the buyer is responsible for clearing and arranging delivery of the goods to the final destination and is responsible for paying all arising  DDP Charges (Clearance, Handling, Import Duties/Taxes & Local Delivery Charges). 
CIP  Carriage and Insurance Paid to (named destination seaport / container freight station or airport) 
   Exactly the same as CPT or CFR except that Ashley-Edison in addition procures and pays for the insurance to the destination port (sea/air) or container freight station. 
On arrival the buyer is responsible for clearing and arranging delivery of the goods to the final destination and is responsible for paying all arising DDP Charges (Clearance, Handling, Import Duties/Taxes & Local Delivery Charges). 
DAP  Delivered at Place (named place of destination) 
  Ashley-Edison pays for carriage to the named destination place and assumes all risks prior to the point that the goods are ready for offloading by the buyer. Customs Clearance, Import Duties & Taxes and any applicable local Sales Taxes are the responsibility of the Buyer. 
DDU  Delivered Duty Unpaid (named place of destination) 
   Ashley-Edison pays for carriage to the named destination place and covers any associated Customs Clearance costs. Ashley-Edison assumes all risks prior to the point that the goods are ready for offloading by the buyer. Any Import Duties / Taxes & local Sales Taxes applicable on importation would be for the account of the Buyer. 
NB: These are the terms typically utilised / applied when shipping via DHL Express, FedEx or UPS. 
DDP  Delivered Duty Paid (named place of destination) 
  Ashley-Edison is responsible for delivering the goods to the named destination place in the country of the buyer, and pays all costs in bringing the goods to the destination - including import duties and taxes. Ashley-Edison  is not responsible for offloading at the destination. 
Generally in accordance with the International Commercial Terms / Incoterms Rules - Eighth Edition    

What means of shipment do you offer?

Freighting SolutionsWhen shipping from our manufacturing plant in Taiwan there are two ways either by Sea or Air freight.

We are more than happy to quote for such freighting services - with our charges normally being based on volume of the consignment for sea freight and weight for air freight. If you wish to advise details of your preferred / most convenient international air or sea port, we will be pleased to quote for additional freight costs as appropriate.

Should you prefer to organise your own freighting arrangements, with your nominated local freighting agent collecting the goods from our Taipei factory, our quotes normally advise the anticipated packed sizes and weights of the goods.

NB: European countries are normally supplied thru our UK Distribution Centre and orders are generally shipped overland via truck (on a 3 to 7 Day Service) from the UK.

 

What method should I choose?

Air freight is usually the more expensive, but speedier option (typically 3 to 7 Days). Sea freight is normally cheaper, but can take longer (see – Typical Sea Freight Transit Times). The choice really depends on any budget constraints and also how quickly you want the goods.

Please Note that with larger systems (ie. where the packed height of an item exceeds 155 cm – the usual cargo height restriction for cargo on a normal passenger aircraft) air freight may not be an available option if the destination airport is not serviced by a dedicated air cargo freighter service.

 

What are the typical freight transit times?

Sea Freight Transit TimesFor typical sea freight transit times when shipping from our factory in Taiwan please see Typical Sea Freight Transit Times.

Alternative air freight transit times are usually 3 to 7 Days.

NB: European countries are normally supplied thru our UK Distribution Centre and orders are generally shipped overland via truck (on a 3 to 7 Day Service) from the UK.

What are the Packed Sizes and Weights?

Single Phase Models

IP20 Enclosures

 

Enclosure   Unpacked Dimensions Packed Dimensions Add Packed Weight Volume
Type W x H x D cm W x H x D cm Kg
016A 21 x 26 x 42 35 x 42 x 58 + 3 Kg 0.085
016AE 21 x 63 x 42 38 x 82 x 63 + 10 Kg 0.197 
102 27 x 46 x 49 39 x 42 x 63 + 10 Kg 0.170
103  40 x 58 x 50  53 x 83 x 65 + 12 Kg   0.286
104A  50 x 70 x 60  68 x 93 x 82 + 25 Kg  0.519
104  50 x 90 x 60  68 x 113 x 82  + 38 Kg  0.630
105  60 x 117 x 70 78 x 138 x 92 + 58 Kg 0.990
106*  70 x 140 x 80 88 x 161 x 102 + 140 Kg 1.445
RM19  48 x 24 x 40 62 x 42 x 56 + 16 Kg 0.146

 * = When airfreighting a "Freighter Service" will be required due to the height restrictions imposed on normal commercial passenger flights.

 

IP54 Enclosures

 

Enclosure   Unpacked Dimensions Packed Dimensions Add Packed Weight Volume
Type W x H x D cm W x H x D cm Kg
  55 x 54 x 63 73 x 77 x 81 + 35 Kg 0.456 
  60 x 67 x 66 78 x 90 x 84 + 42 Kg 0.590 
  75 x 87 x 86 93 x 110 x 104 + 57 Kg 1.064 
         
         
         
         
         
         

Three Phase Models

IP20 Enclosures

 

Enclosure   Unpacked Dimensions Packed Dimensions Add Packed Weight Volume
Type W x H x D cm W x H x D cm Kg
331 30 x 55 x 59  44 x 78 x 73   + 12 Kg  0.251
331z 30 x 92 x 59 44 x 115 x 73  + 20 Kg 0.370
332 38 x 67 x 78  50 x 89 x 90  + 18 Kg 0.401
 332z 38 x 119 x 78  57 x 143 x 98  + 45 Kg  0.799 
333 49 x 80 x 99  63 x 101 x 114  + 25 Kg 0.726 
333z* 49 x 145 x 99  65 x 166 x 116  + 64 Kg  1.252 
334 54 x 90 x 100 67 x 111 x 114  + 27 Kg 0.848 
334z*  54 x 165 x 100 72 x 192 x 121  + 70 Kg  1.673 
335* 100 x 130 x 58  118 x 159 x 76  + 65 Kg  1.426 
336* 128 x 148 x 66 146 x 179 x 84  + 100 Kg  2.196 
336E* 188 x 148 x 66 206 x 179 x 84  + 140 Kg 3.098
336ED* 248 x 148 x 66  266 x 179 x 84  + 170 Kg 4.000 
337* 128 x 195 x 88  146 x 221 x 106  + 150 Kg 3.421 
337E* 188 x 195 x 88  206 x 221 x 106  + 210 Kg 4.826 
337ED* 248 x 195 x 88  266 x 221 x 106 + 230 Kg 6.232 
338* 134 x 195 x 128  152 x 221 x 146  + 200 Kg 4.905 
338E* 204 x 195 x 128  222 x 221 x 146  + 250 Kg 7.164 
338ED* 254 x 195 x 128 272 x 221 x 146  + 320 Kg 8.777 
339* 147 x 195 x 134 165 x 221 x 152  + 22 Kg 5.543 
339E* 217 x 195 x 134 235 x 221 x 152  + 300 Kg 7.895 

 * = When airfreighting a "Freighter Service" will be required due to the height restrictions imposed on normal commercial passenger flights.

 

IP54 Enclosures

 

Enclosure   Unpacked Dimensions Packed Dimensions Add Packed Weight Volume
Type W x H x D cm W x H x D cm Kg
O331 78 x 73 x 61 96 x 96 x 79  + 45 Kg 0.729 
O332 96 x 86 x 68  114 x 109 x 86  + 55 Kg 1.069 
O333 120 x 96 x 78  138 x 119 x 96  + 65 Kg 1.577 
O334 120 x 106 x 84  138 x 129 x 102  + 75 Kg 1.816 
O335* 110 x 147 x 84 128 x 171 x 102  + 95 Kg 2.233 
O336* 128 x 160 x 92 144 x 185 x 110  + 145 Kg 2.931 
O337* 128 x 202 x 114  146 x 225 x 132  + 175 Kg 4.337 
O338* 134 x 202 x 154 152 x 225 x 172 + 230 Kg 5.883 

* = When airfreighting a "Freighter Service" will be required due to the height restrictions imposed on normal commercial passenger flights.

 

What Tariff Numbers (HS Codes) are applicable to your products?

Voltage Stabilizer HS CodesThe Harmonized Commodity Description and Coding System (HS) of tariff nomenclature is an internationally standardized system of names and numbers for classifying traded products developed and maintained by the World Customs Organization (WCO) (formerly the Customs Co-operation Council), an independent intergovernmental organization with over 170 member countries based in Brussels, Belgium.

Ashley-Edison products are normally clasified under the following HS Codes

 

Product HS Code HS Description
Voltage Stabilisers and Power Line Conditioners 8504.40.90 Standard
    US HTS Code = 9032.89.4000 - Automatic Voltage And Voltage - Current Regulators
Variable Transformers 8504.33.0000 Electrical Transformers – Above 1 kVA, but not exceeding 16 kVA
   8504.33.0020 Electrical Transformers – Above 16 kVA, but not exceeding 50 kVA
8504.33.0040 Electrical Transformers – Above 50 kVA, but not exceeding 500 kVA
Static Variable Voltage and Frequency Converters 8504.40.3090 Static Converters - Other
Volt Drop Compensators (Constant Voltage Compensators) 8504.40.90 Standard
    US HTS Code = 9032.89.4000 - Automatic Voltage And Voltage - Current Regulators
Automatic Voltage Optimisers  8504.40.90  Standard 
    US HTS Code = 9032.89.4000 - Automatic Voltage And Voltage - Current Regulators 
     

What does your Standard Shipping Documentation include?

Standard Shipping DocumentsNormal standard commercial international shipping documentation includes - Commercial Invoice, Packing List and Airway Bill or Bill of Lading. Any Third Party Conformance Certification, Certification of Origin or Legalisation / Attestation of any documents can be provided on request - being subject to additional charge.

As soon as available after shipment, soft copy of the documentation will be emailed to the client. Unless requested to the contrary, all sea freight Bills of Lading will be provided on an Express / Surrendered basis and the original documentation for air freight shipments will be attached to the consignment in a clearly identifiable pouch.

Should a client require the original documentation to be couriered under separate cover this can be arranged on request - being subject to additional charging.

Does your packing comply with the requirements of the ISPM 15 Directive?

ISPM 15 CompliantYes. Should a client require a formal Heat Treatment / Fumigation Certificate for a particular shipment this can be arranged with due notice - being subject to additional charge.

International Standards For Phytosanitary Measures No. 15 (ISPM 15 known as NIMF15 in Spanish speaking countries) is an International Phytosanitary Measure developed by the International Plant Protection Convention (IPPC) that directly addresses the need to treat wood materials of a thickness greater than 6mm, used to ship products between countries.

Its main purpose is to prevent the international transport and spread of disease and insects that could negatively affect plants or ecosystems. ISPM 15 affects all wood packaging material (pallets, crates, dunnages, etc.) requiring that they be debarked and then heat treated or fumigated with methyl bromide and stamped or branded, with a mark of compliance. 

Products exempt from the ISPM 15 are made from alternative material, like paper, plastic or wood panel products (i.e. OSB, hardboard, and plywood).

I want to import into Nigeria. Do your products have SONCAP approval?

Ashley-Edison SONCAP Product CertificateYes. On the right you can download a copy of the Ashley-Edison SONCAP Product Certificate.

To help eliminate the export to Nigeria of unsafe and sub-standard goods the Standards Organisation of Nigeria (SON) introduced in early 2013 a completely revised mandatory Conformity Assessment Programme (SONCAP).

Under this scheme all exporters to Nigeria of Voltage Stabilisers and Power Line Conditioners must hold a Product Certificate issued on SONCAP’s behalf that verifies compliance to relevant NIS (Nigerian Industrial Standards) sanctioned/other approved standards. In addition each shipment must be accompanied by a Certificate of Conformity issued by an approved third party inspection agency.

In theory to import into Nigeria the importer must obtain an M Form from an authorised local bank - irrespective of whether a payment is to be made or not. A bank is not supposed to issue an M Form without seeing a copy of the exporter's Product Certificate.  Most freighting agents will not allow shipment, whether by sea or air, unless they know the M Form No.

Failure of to comply with these requirements can result in the importer having problems with Customs clearing the goods at the port of arrival in Nigeria.

Container Sizes

Below we list the various container types and sizes we utilise when shipping via sea on a FCL (Full Container Load) basis.

 

AVAILABLE CONTAINER TYPES
Length Type Dimmensions L x W x H (cms) Door Size W x H (cms) Roof Aperature (cms) Approx Volume (Cubic Metres) Max Weight (Kgs)
20 ft General Purpose 589 x 235 x 239 234 x 258   33.2 22,000 kg
40 ft General Purpose 1203 x 235 x 239 234 x 258   67.7 27,000 kg
20 ft High Cube 589 x 235 x 269 234 x 258   37.2 24,800 kg
40 ft High Cube 1203 x 235 x 269 234 x 258   76.4 30,480 kg 
20 ft Open Top 588 x 235 x 235 234 x 258 549 x 216 32.4 21,823 kg 
40 ft Open Top 1202 x 235 x 232 234 x 258 1187 x 218 65.7 28,280 kg 
     

 

Some of your more frequent technical queries answered.

What are the Mean Time Between Failure (MTBF) figures?


Voltage Stabilisers MTBFMean time between failures (MTBF) is the predicted elapsed time between inherent failures of a system during operation.

MTBF can be calculated as the arithmetic mean (average) time between failures of a system. 

The MTBF is typically part of a model that assumes the failed system is immediately repaired (mean time to repair, or MTTR), as a part of a renewal process. 

This is in contrast to the mean time to failure (MTTF), which measures average time to failures with the modeling assumption that the failed system is not repaired (infinite repair rate). 

The definition of MTBF depends on the definition of what is considered a system failure. For complex, repairable systems, failures are considered to be those out of design conditions which place the system out of service and into a state for repair. Failures which occur that can be left or maintained in an unrepaired condition, and do not place the system out of service, are not considered failures under this definition. In addition, units that are taken down for routine scheduled maintenance or inventory control, are not considered within the definition of failure.

 

MTBF Figures for Ashley-Edison Voltage Stabilisers & Power Line Conditioners are 
 
 Servo Electronic based Voltage Stabilisers & Power Line Conditioners
 AE Series - SES/PCS/OSES/OPCS/CVC/OCVC
 MTBF >120,000 Hours
 
 Ferro-Resonant based Power Line Conditioners
 AE Series - PCV
 MTBF >125,000 Hours
 
 Magnetic Induction based Voltage Stabilisers
 AE Series - IVSI/MVSI/OIVSI/OMVSI
 MTBF >100,000 Hours
 
 Solid State Saturable Reactor Voltage Stabilisers & Power Line Conditioners
 AE Series - PEN/OPEN/PCEN/OPCEN
 MTBF >200,000 Hours

 

Main System Switchboards (MSB Series) - Heat Dissipation

Heat dissipation figures are -

 Model AVR Rating  Heat (W) 
 MSB-1600H  750 & 1000 kVA  6500 W
 MSB-2000H  1250 kVA  6600 W
 MSB-2500H  1500 kVA  6700 W
 MSB-3200  2000 kVA  8500 W

SES & PCS Series -Recommended Installation Ventilation and Space Requirements around the Stabilisers / Conditioners

Ashley-Edison SES Voltage Stabilisers and PCS Power Line are designed to be installed in sites with ambient temperatures from 0 to 45 degrees C, altitudes of up to 1000 meters and relative humidity of up to 95% (non-condensing).
For altitudes above 1000 meters the units rating should be de-rated by 2.5% for each additional 500 meters.
 
All SES & PCS models are naturally air-cooled and free airflow must not be obstructed. The temperature of the air entering the cabinets should ideally not exceed 45 degrees C.
Where the temperature does exceed 45 degrees then the units max rating will be de-rated by 2% of each additional degree C. 
The maximum temperature acceptable is 60 Degrees C.

The recommended ventilation and space requirements around the stabilisers are -

SES/PCS-Single Phase (Castor Enclosure Models)
Height 30+ cm, Left & Right Hand Sides 60+ cm and Back 30+ cm

SES/PCS-Three Phase (Castor Enclosure Models)
Height 30+ cm, Left Hand Side 60+ cm & Right Hand Side 30+ cm and Back 30+ cm

SES/PCS-Three Phase (Non-Castor Enclosure Models)
Height 80+ cm, Left & Right Hand Sides 50+cm and Back 30+ cm

SESL-Three Phase
Height 60+ cm, Left & Right Hand Sides 15+ cm and back 100 + cm.

What are the acceptable Input Configurations for Three Phase 4 Wire H & LY Models?

Acceptable Input Configurations

What are the acceptable Input Configurations for Three Phase 3 Wire HD & LD Models?

Acceptable Configurations

Can you use H Series 220 to 240V Single Phase Stabilisers in North America?

Our 220/230/240V nominal voltage single phase Voltage Stabilisers are designed to operate with a L-N nominal voltage input producing a L-N regulated output with the controlled output voltage being with reference to the common neutral (the neutral is a ‘hard wired’ common connection through the Stabiliser).  

In the USA the 240V supply will be derived from 2 of the three supply phases and although called single phase are more correctly a L1-L2 derived supply, This supply can be provided to domestic installations as a three Wire supply where the L1-L2 source will be centred tapped to provide a 120V L1-N and120V L2-N supply with the N being a common point.  

Therefore if one were to use one of our standard single phase Voltage Stabilisers ( its input connections are labelled L. N & Earth) the automatic assumption would be to connect one of your ‘L’ feeds to the ‘L’ terminal and your ‘N’ connection to the ‘N’ terminal which would mean that the Stabiliser would not operate correctly. If your L1-L2 supply was to be connected to the ‘L & N’ terminals of the Stabiliser while the Stabiliser would regulate the nominal 240V input to a fixed 240V output this would not guarantee that you would provide a 120V-N-120V as the ‘N’ neutral point would be ‘floating’.

To provide a regulated 240V output from one of our Voltage Stabilisers one would need to use our SES-L-2P-S model which will provide an output via an isolated centre tapped transformer with the centre tap being connected to neutral to provide a 120V-N-120V and / or a 240V L1-L2 regulated supply.

Is Calibration Certification available for AE Variable Transformers?

By its terminology a Variable Transformer is designed so that the operator can rotate the control knob and set an output voltage. As it is a manually controlled device there is no means of automatic control if the input voltage supply varies by 5% there will be a corresponding variation of the output voltage.

As a result calibration is not possible on such devices as any positional markings on the control knob are only a guide to repositioning as there is no control over the input voltage supply.

Troubleshooting Voltage StabilisersSome basic front line troubleshooting techniques to assist in swiftly identifying any problems that may have occurred with your equipment and how to speedily resolve them.

Please note, these procedures should only be carried out by duly qualified competent electricians with due regard to standard applicable safety practices.

What is the availability of spares?

At Ashley-Edison the uncompromising quality of our products allows us to offer standard and extended warranty provisions that are market leading in all aspects.

For spares required under valid warranty claim situations, spares are supplied free of charge. Delivery of these spares is normally arranged through the express door to door courier services of DHL or FedEx. We have strategic inventory locations and accurate process and stock control to deliver near total availability on commonly requested spares. For most request we are able to offer delivery direct from inventory and strive to offer in emergency situations a 24 to 48 hour turn around on shipment.

Download DocumentsTo view and / or download documentation please select your required documentation from the list below.

Please note you will need a PDF Reader to view the documents.

 

CE Declaration of Conformity

CE Marked and CompliantAll Ashley-Edison products comply with the relevant European Union (EU) health, safety and environmental protection directives and regulations and are duly CE marked.

 

Products Relevant EU Directive Certificate

Voltage Stabilisers  
Power Line Conditioners
Volt Drop Compensators 
(Constant Voltage Compensators)
Automatic Voltage Optimisers

EMC Directive - 2004/108/EC - in force from July 2009
Low Voltage Directive - 2006/95/EC - in force from January 2007

pdf

Variable Transformers

Low Voltage Directive - 2006/95/EC - in force from January 2007

pdf

Our Declaration of Conformity Certificates are supported by certification from independent third party certification bodies.
Copies of these certificates and the relevant laboratories ISO 17025 accreditation certificates are available on request.

CE marking is currently required in the following countries:

1.   Austria (since 1995)
2.   Belgium
3.   Bulgaria (since 2007)
4.   Czech Republic (since 2004)
5.   Cyprus (since 2004)
6.   Denmark
7.   Estonia (since 2004)
8.   Finland (since 1995)
9.   France
10. Germany
11. Greece
12. Hungary (since 2004)
13. Iceland
14. Ireland
15. Italy
16. Latvia (since 2004)
17. Lithuania (since 2004)
18. Liechtenstein
19. Luxembourg
20. Malta (since 2004)
21. Norway
22. The Netherlands
23. Poland (since 2004)
24. Portugal
25. Romania (since 2007)
26. Slovakia (since 2004)
27. Slovenia (since 2004)
28. Spain
29. Sweden (since 1995)
30. United Kingdom (Great Britain)
31. Croatia (since July 1, 2013)

Switzerland is not a member of the European Union, but it accepts CE marking as a presumption of conformity with Swiss national technical regulations.

RoHS Declaration of Compliance

RoHS CompliantThe RoHS Directive - 2011/65/EU – the EU directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment – became a mandatory requirements in the United Kingdom in January 2013.


All the PCB’s used in our Voltage Stabilisers and associated solutions are RoHS compliant and are marked accordingly with compliance labelling. All the other components while not formally labelled as compliant, do not contain more than the agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE) flame retardants permitted by the directive and as such can be considered as RoHS compliant.

 

Products Relevant EU Directive Certificate

Voltage Stabilisers  
Power Line Conditioners
Volt Drop Compensators 
(Constant Voltage Compensators)
Automatic Voltage Optimisers

RoHS Directive - 2011/65/EC - in force from January 2013

pdf

Variable Transformers

RoHS Directive - 2011/65/EC - in force from January 2013

pdf

 

IP54 / NEMA 3 Style Ingress Protection Declaration of Compliance

IP54 / NEMA 3 Voltage Stabilisers and Power ConditionersAll Ashley-Edison outdoor products comply with the relevant definition of IP54 / NEMA 3 Ingress Protection as laid down in the leading International Standards.

 

Products Relevant International Standards Certificate

Voltage Stabilisers  
Power Line Conditioners
Volt Drop Compensators 
(Constant Voltage Compensators)
Automatic Voltage Optimisers

BS EN 60529: 1992 - Degrees of protection provided by enclosures (IP Code) 
IEC 60529: 2001 - Degrees of protection provided by enclosures (IP Code) 

pdf

Our Declaration of Compliance Certificate is supported by certification from an independent third party certification body.
A copy of this certificate and the relevant laboratory ISO 17025 accreditation certificate is available on request.

 

IP54 offers the following levels of ingress protection:-
Solids - Dust protected. Limited ingress of dust permitted, but will not interfere with operation of the equipment.
Water - Protection against water splashing from all directions. Limited ingress permitted.

NEMA 3 protection offers:-
Enclosures constructed for either indoor or outdoor use to provide protection for personnel against incidental contact with the enclosed equipment; to provide a degree of protection against falling dirt, rain, sleet, snow and windblown dust, and will remain undamaged by external formation of ice on the enclosure.

Warranty Certificate

Ashley-Edison WarrantyIn purchasing from Ashley-Edison, you are investing in a standard of Quality which fulfils the highest of requirements.

We are totally committed to Quality and Service and are certain you will find our Voltage Control solutions superior in function and build quality to any similar products you may find in the market.

As a sign of our trust in this Quality, we offer you truly market leading warranty protection.

 

Relevant Products Document Certificate

Voltage Stabilisers  
Power Line Conditioners  
Volt Drop Compensators (Constant Voltage Compensators)
Automatic Voltage Optimisers
Variable Transformers

General Certificate of Warranty 

pdf

 

Example Product Certificate of WarrantyWhere a client requires a formal Cerificate of Warranty for a particular individual item, or items, this must be requested in writing at the time of placing an order.

SONCAP Product Certificate

SONCAPUnder the Standards Organisation of Nigeria's Conformity Assessment Programme (SONCAP) all exporters to Nigeria of Voltage Stabilisers and Power Line Conditioners must hold a Product Certificate issued on SONCAP’s behalf that verifies compliance to relevant NIS (Nigerian Industrial Standards) sanctioned / approved standards. 

Relevant Products Document Certificate

Voltage Stabilisers  
Power Line Conditioners

Standards Organisation of Nigeria Conformity Assessment Programme (SONCAP
Product Certificate 2 (Registered)

pdf

 

Operator User Manuals

Operator Manual DownloadIf you've lost or misplaced an Operator Manual for one of our products, don't worry you can find some of the more frequently requested Operator Manuals here. 

Click on the appropriate section below to view and download the relevant product's Operator Manual in PDF format.

Please note, download speed is dependent on your internet connection speed and may take a short time to complete.

 

Voltage Stabiliser Operator Manuals

 

Product   Relevant Ranges Download
SES Single Phase - Indoor IP20 / NEMA 1 Style H & L pdf
SES-R Single Phase - Rack Mountable H, L, HL & LH  
SES-2P Split Single Phase - Indoor IP20 / NEMA 1 Style L pdf
SES-3P Three Phase - Indoor IP20 / NEMA 1 Style H, LY, HD & LD pdf
SESL-3P Three Phase - Indoor IP20 / NEMA 1 Style H, LY, HD & LD pdf
OSES Single Phase - Outdoor IP20 / NEMA 3 Style H & L pdf
OSES-2P Split Single Phase - Outdoor IP20 / NEMA 3 Style L  
OSES-3P Three Phase - Outdoor IP20 / NEMA 3 Style H, LY, HD & LD pdf
OSESL-3P Three Phase - Outdoor IP20 / NEMA 3 Style H, LY, HD & LD pdf
 

Power Line Conditioner Operator Manuals

 

Product   Relevant Ranges Download
PCS Single Phase - Indoor IP20 / NEMA 1 Style H & L pdf
PCS-2P Split Single Phase - Indoor IP20 / NEMA 1 Style L  
PCS-3P Three Phase - Indoor IP20 / NEMA 1 Style H, LY, HD & LD pdf
OPCS Single Phase - Outdoor IP20 / NEMA 3 Style H & L  
OPCS-2P Split Single Phase - Outdoor IP20 / NEMA 3 Style L  
OPCS-3P Three Phase - Outdoor IP20 / NEMA 3 Style H, LY, HD & LD  
 

Variable Transformer Operator Manuals

 

Product   Relevant Ranges Download
AE Single & Three Phase - Manual HB & LB pdf
AE-DM-CB & MAE Three Phase - Manual and Motorised HB & LB  pdf
 

If the manual you require is not listed please contact us.

IRS - Certificate of Status of Beneficial Owner for US Tax Withholding & Reporting (Entities) - Form W-8BEN-E

On 29 March 2014, the IRS announced the release of the Form W-8BEN-E, Certificate of Status of Beneficial Owner for United States Tax Withholding and Reporting (Entities). 

The legal requirement is that the form has to be supplied by overseas companies selling in the US to their customers to certify their status under FATCA (Foreign Account Tax Compliance Act) and Chapter 3 (Withholding of Tax for Overseas Corporations), as well as their entitlement to treaty benefits.

Basically this means for Ashley-Edison, as a UK company doing business in the States, we have to supply our customers in the US with a copy of this completed form to substantiate our exemption from clients being required by the IRS to deduct 30% income tax when paying us.

 

Document Certificate

IRS Form W-8BEN-E 
Certificate of Status of Beneficial Owner for United States Tax Withholding and Reporting (Entities)

pdf

 



This website uses 'cookies' to give you the best, most relevant experience. Using this website means you’re OK with this. You can change which cookies are set at any time - and find out more about them - by following this link, or by clicking the cookie link at the bottom of any page.
This message will close within 20 seconds.

Accept all cookies